GIS Forum TOKYO #71

<<Program >> -Part 1- Tokyo American Club 3F Central Park North

M/C: Shigeru Fujisaki, ReGIS Inc.

13:30

"Customer-Centric Business Management: Best Practices and Key Trends"

Mr. Robert G. Thompson,

  Founder and CEO of CustomerThink Corporation

  <WebEx>　(California Time: 7/6(Tue) 21:30 -- 22:30)

* Mr. Thompson provides him presentation at the top of this forum due to the time difference between Japan and US.

14:30

"Latest ICT Status in Europe & US and Customer- Centric CRM "

Junkyo Fujieda,

  CEO and President, ReGIS Inc.

  Chairman of CRM Association Japan

15:20

Break

15:35

"How to deliver great customer experiences" <tentative>

Mr. Brian Endo,

  Vice president, North Asia,

  RightNow Technologies Inc.,

  and President and Representative director,

  RightNow Technologies KK.

16:15

Speech

Mr. Yoshiaki Tojo,

  Director, Information Processing Promotion Dept.,

  Commerce and Information Policy Bureau,

  Ministry of Economy, Trade and Industry (METI)

16:30

2009 CRM Best Practice Award

"Introduction of Activities in Club Panasonic"

Mr. Masamichi Yamamoto,

  Director, CRM Promotion Office,

  Corporate Marketing Division for Digital AVC Products,

  Panasonic Corporation  <Director, CRM Association Japan>

17:00

2009 CRM Best Practice Award

"Global Marketing Integration Model"

Mr. Takahisa Yokoo,

  General Manager, Global Sales Dept.,

  Ricoh Global Services Business Center,

  Global Marketing Group, Ricoh Company, Ltd.

17:30

Panel Discussion

Theme: "Customer-Centric CRM Views from Vendors and Users View Points"

<Panelists>

- Mr. Masamichi Yamamoto,

  Director, CRM Promotion Office,

  Corporate Marketing Division for Digital AVC Products,

  Panasonic Corporation <Director, CRM Association Japan>

- Mr. Takahisa Yokoo,

  General Manager, Global Sales Dept.,

  Ricoh Global Services Business Center,

  Global Marketing Group,

  Ricoh Company, Ltd.

- Mr. Toshiya Asano,

  Partner, Strategy & Transformation,

  Operations & Finance Lead, Global Business Services,

  IBM Japan Co., Ltd.

<IBM Japan is a Board Member of CRM Association Japan >

- Mr. Hiroshi Furubayashi,

  Director, Education Dept.,

  CRM Association Japan

- Mr. Toshio Akiyama,

  Director Best Practices Dept.,

  CRM Association Japan

<Moderator>

- Junkyo Fujieda,

  Chairman, CRM Association Japan

18:25

Closing & Next Forum Announcement

18:30

Part 1 close

<Program> Part 2 Tokyo American Club 3F ManhattanⅡ

"GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party"

18:40

Opening Speech

Mr. Isao Kobayashi,

  Senior Managing Director, CRM Association Japan
  <Director, IBM Japan, Ltd.>

20:30

Part 2 close