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Summary
Program
Membership fee

Theme	『Digital Innovation and CRM(CCRM): Japan and the U.S. case』

Sponsor	Research Environment for Global Information Society Inc. (ReGIS Inc.)
Co-sponsor	CRM Association Japan

Date	July 10, 2018 (Tue.)
Part1	Part 1 13:30--18:10 (13:00 Reception)
Part2	Part 2 18:20--20:00 (18:10 Reception)
Place	Tokyo American Club (2-1-2 Azabudai, Minato-ku, Tokyo) B2F MAP
Part1	Manhattan III (B2F)
Part2	Brooklyn I&II (B2F)

<Program> -Part 1- Tokyo American Club Manhattan III (B2F) M.C.: Atsushi Otsuka, Senior Director, CRM Association Japan <Board of Director,SIOS Corporation >
13:30	Opening
13:35	Opening Remarks 　Mr. Takeshi Nakano, Director, IT Innovation Division, 　Commerce and Information Policy Bureau, Ministry of Economy, 　Trade and Industry (METI)
13:45	『Digital Innovation and CCRM - Global Viewpoint』　Junkyo Fujieda, CEO & President, ReGIS Inc. 　Chairman, CRM Association Japan
14:35	『Customer Experience-The road to the future-』（Tentative title）　Mr. H Joseph Fuster, 　Global Head Customer Experience (CX) Cloud, 　Oracle Corporation
15:35	Break
15:45	『What is the customer relationship that overcomes the 4th industrial revolution?』　Mr. Shigeki Miyo, Senior Director, Product Marketing, 　salesforce.com Co., Ltd. <Director, CRM Association Japan>
16:15	＜2017CRM Best Practice Award Winner＞『Implementation model for sharing problems with customers by using 3D images』　Mr. Masahiko Suyama, Customer center, 　strategic apartment planning dept, Tokyu Community Corporation <Member, CRM Association Japan>
16:35	＜2017CRM Best Practice Award Winner＞『Realization model for behavior management at customer's point of view』　Mr. Koichi Hanada, Head of Retail Administration Department, 　Retail & Business Banking Division, Mizuho Securities Co., Ltd. <Director Company, CRM Association Japan>
16:55	【Panel Discussion】 Theme ：『CCRM from the viewpoint of Users and Vendors』 <Panelist> * company name: In the order of the Japanese alphabet Mr. Shigeki Miyo, Senior Director, Product Marketing, salesforce.com Co., Ltd. <Director, CRM Association Japan> Mr. Takeshi Suzuki, General Manager, CRM Solution Division, TechMatrix Corporation <Director, CRM Association Japan> Mr. Masahiko Suyama, Customer center, strategic apartment planning dept, Tokyu Community Corporation <Member, CRM Association Japan> Mr. Yukichika Azuma, Senior Manager, Planning & Promotions-CX Business Development, Cloud Applications Business Unit, Oracle Corporation Japan <Director, CRM Association Japan> <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan
18:00	Closing address
18:10	Part1 Close
<Program> -Part 2- Tokyo American ClubBrooklyn I & II (B2F) <span class="caps"GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party】 M.C.: Takayuki Atsumi, Dirctor, CRM Association Japan <Senior Vice President, Dentsu Isobar Inc.>
18:20	Opening Opening Remarks： Mr. Ken Senoo, Director, Enterprise business Division, NTT COMWARE CORPORATION <Director, CRM Association Japan> Kanpai： Mr. Naofumi Fuke, Deputy President, Head of Retail & Business Banking Division, Mizuho Securities Co., Ltd. <Director, CRM Association Japan> Closing Remarks： Mr. Naoki Hashi, President, Daiki Information System <Senior Director, CRM Association Japan>
20:00	Part2 Close

Part1	□ ＧＩＳMember (\5,400) □ OPEN GROUP Member (\5,400) □ Visitor (\54,000)
Part2	□ ＧＩＳMember (\6,480) □ OPEN GROUP Member (\6,480) □ Visitor (\19,440)

Deadline	2018/7/4(WED)
Registration Contact	FAX: 03-5361-3123　e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono
Contact us	GIS FORUM Office Ritsuko Ono TEL:03-5360-8300

* Admission ticket will be sent to you after your registration is confirmed.
* Cancellation to be notified by 7/6(FRI) 13:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.

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【GIS FORUM TOKYO 110 / CRM Executive Forum Tokyo 2018-1】