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Theme	『Digital Innovation and CRM(CCRM): Japan and the U.S. case』

Sponsor	Research Environment for Global Information Society Inc. (ReGIS Inc.)
Co-sponsor	CRM Association Japan
Cooperation	TechMatrix Corporation.

Date	July 2, (TUE.)
Part1	13:30--18:30(13:00 Reception)
Part2	18:40--20:30(18:20 Reception)
Place	Tokyo American Club (Azabudai), Tokyo MAP
Part1	Manhattan III (B2F)
Part2	Brooklyn II & III (B2F)

<プログラム> Part 1 Tokyo American Club (B2F) Manhattan III (B2F) M.C.：Miho Mizuno, Director, CRM Association Japan <Operations Officer, ABeam Consulting Ltd.>
13:30	Opening
13:35	Opening Remarks 　Mr.Takamitsu Kumasaka, Executive Adviser, Sankei Shimbun Co., Ltd. 　(Former Chief Executive Officer, Sankei Shimbun Co., Ltd.)
13:45	"Digital Innovation and CCRM - Global Viewpoint" 　Junkyo Fujieda, CEO & President, ReGIS Inc. 　Chairman, CRM Association Japan
14:35	"What Drives Success with Customer Experience (CX)?" 　Mr. Robert G. Thompson, 　Founder & CEO ofCustomerThink Corporation
15:35	Break
15:45	<2018 CRM Best Practice Award Winner> "Promoting elderly outing model" "Challenge to CRM" <<Continuance award>> 　Mr. Akihiro Bonno, Vice mayer, Tsu City <Member, CRM Association Japan>
16:15	"Digital Transformation --- The change & innovation required to win the digital age" 　Mr. Ken Senoo, Director, Enterprise business Division, 　NTT COMWARE CORPORATION <Director, CRM Association Japan>
16:35	<2018 CRM Best Practice Award Winner> "Service enhancement model by price competitiveness and automation" <<Continuance award>> 　Mr. Satoru Shijo, Executive Officer Sales Dept. 　Communication & Marketing Group Vision Inc. <Founder director company, CRM Association Japan>
16:55	【Panel Discussion】 Theme:"CCRM from the viewpoint of Users and Vendors" <Panelist> ( company name: In the order of the Japanese alphabet ) Mr. Ken Senoo, Director, Enterprise business Division, NTT COMWARE CORPORATION <Director, CRM Association Japan> Mr. Shigeki Miyo, Senior Director, Product Marketing, salesforce.com Co.,Ltd. <Director, CRM Association Japan> Mr. Takeshi Suzuki, General Manager, CRM Solution Division, TechMatrix Corporation <Director, CRM Association Japan> Mr. Yukichika Azuma, Director, Cloud Applications Business Unit, Oracle Corporation Japan <Director, CRM Association Japan> Mr. Satoru Shijo, Executive Officer Sales Dept., Communication & Marketing Group Vision Inc. <Promoter director company, CRM Association Japan> <Moderator> Junkyo Fujieda, Chairman, CRM Association Japan
18:25	Closing address
18:30	Part1 Close
<Program> Part2 Tokyo American Club　Brooklyn II & III (B2F) "GIS Forum & CRM Association Japan Members and Visitors Joint Communication Party" M.C.: Toshio Akiyama, Senior Dirctor,CRM Association Japan <Executive Officer, CXM Consulting Ltd.>
18:40	Opening Opening Remarks: Kanpai: Mr. Robert G. Thompson & Mrs. Regina Closing Remarks: Mr. Naoki Hashi, President, Daiki Information System <Senior Director, CRM Association Japan>
20:30	Part2 Close

Part1	□ GIS member (\5,400) □ OOPEN member(\5,400) □ Visitor (\54,000)
Part2	□ GIS member (\6,480) □ OOPEN member(\6,480) □ Visitor (\19,440)

Deadline	2019/6/26(WED)
Registration Contact	FAX: 03-5361-3123　e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono
Fax Sheet	FORUM115_Entry_Form_ENG.docx
Contact us	GIS FORUM Office Ritsuko Ono TEL:03-5360-8300

* Admission ticket will be sent to you after your registration is confirmed.
* Cancellation to be notified by 6/28(FRI) 13:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.

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GIS FORUM TOKYO #115& CRM Executive Forum Tokyo 2019-1