Contents
Update: 2022/06/29
| Theme | 『Digital Innovation and CRM(CCRM)』 |
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| Sponsor | Research Environment for Global Information Society Inc. (ReGIS Inc.) |
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| Co-sponsor | CRM Association Japan |
| Date | June 29, 2022(WED) |
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| Part1 | 13:30--17:00 （WebEx IN 13:15～） |
| Place | Virtual Event(WebEX) |
Update: 2022/06/29
<Program> | |
13:30 | Opening |
13:35 | Opening Remarks
Ms. Rie Matsumoto, Assistant Director, IT Innovation Division, Commerce and Information Policy Bureau, Ministry of Economy, Trade and Industry (METI) |
13:45 | Greetings
Mr. Hiroyuki Watanabe, Senior Managing Director, Nikkei Inc.
<Member, CRM Association Japan > |
13:50 | "Digital Innovation and CCRM - Global Viewpoint"
|
14:50 | Break |
15:00 | "User-First New Business"
Mr. Shinichi Nakamura, Executive Officer, Sompo Japan Insurance Inc. <Director company, CRM Association Japan> |
15:30 | <2021 CRM Best Practice Award Winner>：
"Business transformation challenge model by new business development" Mr. Masamichi Yamamoto, Executive director, New business promotion, gotop co, Ltd. <Director, CRM Association Japan> |
16:00 | <2021 CRM Best Practice Award Winner>：
"Improving renewal rates through by AI analysis of customer inquiry model" Mr. Jun Yoshihara, Executive officer, Director of Customer Success Center, DevOps Headquarter, Saison Information Systems Co., Ltd. <Director, CRM Association Japan>
Ms. Yuko Murakami, Customer Success Division, Customer Success Center, DevOps Headquarter, Saison Information Systems Co., Ltd. |
16:30 | Greetings from the New Senior Director, ＣＲＭ Association Japan
Mr. Hiromichi Hamaya, Senior Director, CRM Association Japan
【President COO, MIROKU JYOHO SERVICE CO., LTD.】 Mr. Koichi Hanada, Senior Director, CRM Association Japan 【Head of Retail Administration Department, Retail & Business Banking Division, Mizuho Securities Co., Ltd.】 |
16:40 | Closing Address Mr. Ken Senoo, General Manager, Enterprise Business Division, Business Design & Solution Department, NTT COMWARE CORPORATION <Senior Director, CRM Association Japan> |
16:50 | Announcement from ＣＲＭ Association Japan |
17:00 | Close |
| Deadline | June 27 (MON) |
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| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
| Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Cancellation to be notified by June 28(TUE) AM10:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.