GIS Forum TOKYO #48

July 12(Tue), 2005 Part 1

 Tokyo American Club 4F Ball Room

10:00--10:10

Opening Address:

Mr. Terutaka Kawabata,
Advisor of Japan Information Processing Development Corporation

10:10--10:25

"CRM Challenge"

Mr. Tatsuyuki Negoro,
Vice President of CRM Association Japan
Director of IT Strategic Research Laboratory of Waseda Univ.
Professor of Waseda University Graduate School of Commerce

10:25--10:30

New Members Introduction;

10:30--11:30

"Global eBusiness Update (2005 Apr.-Jun.) and CRM Trend"

Junkyo Fujieda,
President & CEO of Resarch Envrironment for Global Information Society Inc. (ReGIS Inc.)
CEO of CRM Association Japan

11:30--12:30

"Onyx Strategy and CRM Industry Outlook"

Ms. Janice P. Anderson,
CEO of Onyx Software Corp.

12:30--13:30

Lunch (3F)

13:30--14:30

"How Far Away is China from Global CRM Standards - Insights from Best CRM Practice Awards and RMBodyCheck - The CRM Evaluation Method"

Mr. Sampson Lee, Founder of Greater China CRM

14:30--15:10

"On Demand CRM Services trends and cases introduction"

Mr. Eiji Uda, Senior Vice President of salesforce.com and President of salesforce.com Japan

15:10--15:20

Break

15:20--15:40

"Customer Case Study-Suruga Bank"

Mr. Takahiro Aoki,
Executive officer, QUALITY Management Division,
Suruga Bank Ltd.

15:40--16:00

"Customer Case Study-City of Yokohama"

Mr. Takashi Ikenoya,
Director of Information Technology Application
Promotion Department, General Affairs Bureau,
City of Yokohama

16:00--16:20

"Customer Case Study-Novartis Pharma"

Mr. Keiji Nakai,
Department Head, Medical Information Dept.
Primary Care/Value Products B.U,
Novartis Pharma K.K

16:20--17:50

Panel Discussion and Q&A with Attendees

Theme: "CRM Current Issues and Success Scenario"

Panelists:
Mr. Takahiro Aoki,
Executive officer, Quality Management Division,
Suruga Bank Ltd.

Mr. Takashi Ikenoya,
Director of Information Technology Application Promotion
Department, General Affairs Bureau, City of Yokohama

Mr. Keiji Nakai,
Department Head, Medical Information Dept.
Primary Care/Value Products B.U, Novartis Pharma K.K

Mr. Junichi Kadokura,
Senior Managing Director of CRM Association Japan
(Senior Consultant of IBM Japan)

Mr. Chad Hamblin,
Director of International Markets of Onyx Software Corp.

Mr. Eiji Uda,
Senior Vice President of salesforce.com and
President of salesforce.com Japan

Coordinated by: Junkyo Fujieda

17:50--18:00

"Next Forum announcement"

18:00

Closing for Part 1

July 12(Tue), , 2005 Part Ⅱ

Tokyo American Club
4F Ball Room

18:10---20:00

Members & Visitors Communication Party

Opening Address
Mr. Yoichi Inoue,
CEO & President of Hucom Co., Ltd.

Closing Address
Mr. Yoshikazu Kobayashi,
CEO & President of Solekia Co., Ltd.

20:.00

Closing for Part 2