≪ReGIS & CRM Association Joint Forum≫
#67 GIS FORUM TOKYO / CRM Association Japan Executive Forum Tokyo 2009
Contents
| Theme | 『Customer Centric Relationship Management (CCRM)』 -- Japan and U.S CRM Summit -- |
|---|
| Sponsor | Research Environment for Global Information Society Inc. (ReGIS Inc.) |
|---|---|
| Co-sponsor | CRM Association Japan |
| Date | July 8 (Wed), 2009 |
|---|---|
| Section1 | 13:30--18:30(13:00 Reception) |
| Section2 | 18:40--20:30(18:20 Reception) |
| Place | Tokyo American Club 3F (4-25-46 Takanawa, Minato-ku, Tokyo TEL: 03-4588-0670）MAP |
| Section1 | 3F Central Park North |
| Section2 | 3F ManhattanⅡ |
< Program> --Part 1-- Tokyo American Club 3F Central Park North
Moderator: Shigeru Fujisaki, ReGIS Inc.
13:30 Opening Speech
Mr. Toshihide Yahiro, Director, Information Processing Promotion,
Commerce and Information Policy Bureau,
Ministry of Economy, Trade and Industry
13:45 "Latest ICT status and Customer Centric Relationship Management (CCRM)"
Junkyo Fujieda, President & CEO of ReGIS Inc.
President of CRM Association Japan
14:50 "Customer-Centric Business Management: Best Practices and Key Trends "
Mr. Robert G. Thompson, Founder & CEO, CustomerThink Corporation
15:50 Break
<2008 CRM Best Practice Award Case Presentation>
16:00 "CRM Case Introduction of Customer Claim & Claimed Products Commercialization Model"
Mr. Yuzo Nomura, Senior Managing Director,
The Fukui Chamber of Commerce & Industry
16:20 "CRM Activity in Automotive Business"
Mr. Masao Kodama, CRM Senior Specialist, Middle East Department,
Nissan Motor Co., LTD.
16:40 "Brand Integration and CCRM"
Mr. Masamichi Yamamoto, Manager, CRM Promotion, Plan group,
Corporate Marketing Division for Digital AVC Products, Panasonic Co., Ltd.
17:00 Panel Discussion
Theme: "Discussion about Customer Centric Relationship Management from
CRM Users and Vendors view point"
<Panelists>:
- Mr. Tatsuyuki Negoro, Vice President, CRM Association Japan /
Professor, Waseda University
- Mr. Masao Kodama, CRM Senior Specialist, Middle East Department,
Nissan Motor Co., LTD.
- Mr. Yuzo Nomura, Senior Managing Director,
The Fukui Chamber of Commerce & Industry
- Mr. Masamichi Yamamoto, Manager, CRM Promotion, Plan group,
Corporate Marketing Division for Digital AVC Products, Panasonic Co., Ltd.
- Mr. Keisuke Matsuse, Director, CRM, Application business Unit,
Oracle Corporation Japan
<Moderator>
Junkyo Fujieda, President of CRM Association Japan
18:20 Next Forum Introduction & Closing
18:30 Part 1 Close
<Program> --Part 2-- Tokyo American Club 3F ManhattanⅡ
"GIS Forum & CRM Association Members and Visitors Joint Communication Party"
18:40 Opening Remarks
Mr. Isao Kobayashi, Senior Managing Director, CRM Association Japan /
Director, IBM Japan, Ltd.
Introduction & Greeting by New Board Members of CRM Association Japan
20:30 Part 2 Close
Moderator: Shigeru Fujisaki, ReGIS Inc.
13:30 Opening Speech
Mr. Toshihide Yahiro, Director, Information Processing Promotion,
Commerce and Information Policy Bureau,
Ministry of Economy, Trade and Industry
13:45 "Latest ICT status and Customer Centric Relationship Management (CCRM)"
Junkyo Fujieda, President & CEO of ReGIS Inc.
President of CRM Association Japan
14:50 "Customer-Centric Business Management: Best Practices and Key Trends "
Mr. Robert G. Thompson, Founder & CEO, CustomerThink Corporation
15:50 Break
<2008 CRM Best Practice Award Case Presentation>
16:00 "CRM Case Introduction of Customer Claim & Claimed Products Commercialization Model"
Mr. Yuzo Nomura, Senior Managing Director,
The Fukui Chamber of Commerce & Industry
16:20 "CRM Activity in Automotive Business"
Mr. Masao Kodama, CRM Senior Specialist, Middle East Department,
Nissan Motor Co., LTD.
16:40 "Brand Integration and CCRM"
Mr. Masamichi Yamamoto, Manager, CRM Promotion, Plan group,
Corporate Marketing Division for Digital AVC Products, Panasonic Co., Ltd.
17:00 Panel Discussion
Theme: "Discussion about Customer Centric Relationship Management from
CRM Users and Vendors view point"
<Panelists>:
- Mr. Tatsuyuki Negoro, Vice President, CRM Association Japan /
Professor, Waseda University
- Mr. Masao Kodama, CRM Senior Specialist, Middle East Department,
Nissan Motor Co., LTD.
- Mr. Yuzo Nomura, Senior Managing Director,
The Fukui Chamber of Commerce & Industry
- Mr. Masamichi Yamamoto, Manager, CRM Promotion, Plan group,
Corporate Marketing Division for Digital AVC Products, Panasonic Co., Ltd.
- Mr. Keisuke Matsuse, Director, CRM, Application business Unit,
Oracle Corporation Japan
<Moderator>
Junkyo Fujieda, President of CRM Association Japan
18:20 Next Forum Introduction & Closing
18:30 Part 1 Close
<Program> --Part 2-- Tokyo American Club 3F ManhattanⅡ
"GIS Forum & CRM Association Members and Visitors Joint Communication Party"
18:40 Opening Remarks
Mr. Isao Kobayashi, Senior Managing Director, CRM Association Japan /
Director, IBM Japan, Ltd.
Introduction & Greeting by New Board Members of CRM Association Japan
20:30 Part 2 Close
| Section1 | * GIS FORUM member 5,250 * OPEN GROUP member 5,250 * Visitor 52,500 |
|---|---|
| Section2 | * GIS FORUM member 6,300 * OPEN GROUP member 6,300 * Visitor 18,900 |
| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Place: Tokyo American Club. See detail in the program.