Contents
Update: 2022/09/09
| Theme | 『Digital Innovation and CRM(CCRM)』 |
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| Sponsor | Research Environment for Global Information Society Inc. (ReGIS Inc.) |
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| Co-sponsor | CRM Association Japan |
| Date | June 29, 2022(WED) |
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| Part1 | 13:30--17:00 （WebEx IN 13:15～） |
| Place | Virtual Event(WebEX) |
Update: 2022/09/09
<Program> | |
13:30 | Opening |
13:35 | Opening Remarks
Ms. Rie Matsumoto, Assistant Director, IT Innovation Division, Commerce and Information Policy Bureau, Ministry of Economy, Trade and Industry (METI) |
13:45 | Greetings
Mr. Hiroyuki Watanabe, Senior Managing Director, Nikkei Inc. |
13:50 | "Digital Innovation and CCRM - Global Viewpoint"
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14:50 | Break |
15:00 | "User-First New Business"
Mr. Shinichi Nakamura, Executive Officer, Sompo Japan Insurance Inc. <Director company, CRM Association Japan> |
15:30 | <2021 CRM Best Practice Award Winner>：
"Business transformation challenge model by new business development" Mr. Masamichi Yamamoto, Executive director, New business promotion, gotop co, Ltd. <Director, CRM Association Japan> |
16:00 | <2021 CRM Best Practice Award Winner>：
"Improving renewal rates through by AI analysis of customer inquiry model" Mr. Jun Yoshihara, Executive officer, Director of Customer Service Center, Saison Information Systems Co., Ltd. <Member, CRM Association Japan> |
16:30 | Announcement from ＣＲＭ Association Japan |
16:50 | Closing Address Mr. Ken Senoo, General Manager, Enterprise Business Division, Business Design & Solution Department, NTT COMWARE CORPORATION <Senior Director, CRM Association Japan> |
17:00 | Close |
| Deadline | June 27 (MON) |
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| Registration Contact | FAX: 03-5361-3123 e-Mail: forum2@re-gis.com GIS FORUM Office Ritsuko Ono |
| Contact us | GIS FORUM Office Ritsuko Ono TEL:03-5360-8300 |
* Cancellation to be notified by June 28(TUE) AM10:00 to GIS Forum Office.
(Please understand that our invoice will be effective after that )
* Place: Tokyo American Club. See detail in the program.